Last updated: 7 October 2026
1. Who we are
ThatSignCo operates this website and is responsible for the personal information collected through it. If you have any questions about this Privacy Policy or how we use your information, please contact us at thatsignco@outlook.com.
2. Information we collect
When you contact us through our website, we may collect:
- Your name
- Your email address
- The type of sign you are interested in
- Your approximate required sign size
- Your preferred colour or finish
- The project details and other information you choose to provide
We do not take payments through this website, so payment card or payment account details are not collected through the website's enquiry form.
3. How we use your information
We use the information you provide to:
- Respond to enquiries and questions
- Discuss your requirements and prepare designs, samples or quotations
- Communicate with you about an enquiry or project
- Provide and manage our products and services
- Keep appropriate records of enquiries and customer relationships
- Send marketing communications where we are permitted to do so by law
We will only use your personal information for purposes that are lawful and appropriate. Where marketing communications are sent by email or other electronic means, we will comply with applicable data protection and electronic marketing rules and provide a straightforward way to stop receiving marketing communications.
4. Our lawful basis
Depending on the circumstances, we may process your information because it is necessary to respond to your request or take steps at your request before entering into a contract, because we have a legitimate interest in operating and developing our business and managing customer relationships, or because you have given consent where consent is required.
5. How we protect your information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure. Access to customer and enquiry information is limited to what is reasonably required to operate ThatSignCo and deal with enquiries and projects.
6. Who we share information with
We do not sell your personal information. We may share information where this is necessary to provide our services, operate the website, communicate with you, or comply with a legal obligation. Where we use a third-party service to process information on our behalf, we expect that service to handle the information securely and in accordance with applicable data protection requirements.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to deal with enquiries, provide services, maintain appropriate business records and deal with any queries or disputes. We may retain information for longer where we are legally required to do so.
8. Your rights
Depending on the circumstances, you may have rights over your personal information, including the right to request access to the information we hold about you, ask for inaccurate information to be corrected, ask for information to be deleted where applicable, restrict certain processing, object to processing in certain circumstances, and withdraw consent where we rely on consent.
You can also object to direct marketing at any time. If you no longer want to receive marketing communications from us, contact thatsignco@outlook.com or use the unsubscribe option provided in a marketing message.
9. Complaints
If you have concerns about how we have handled your personal information, please contact us first at thatsignco@outlook.com so that we can try to resolve the issue.
You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, website or legal requirements. The latest version will be published on this page with the date it was last updated.
